I'm going to venture to say that each of us has experienced a shitty airline moment or travel nightmare at some point in our lives. Delayed flights. Missing luggage. Hidden Fees. A snarky flight attendent. An overall lack of care or concern or kindness from staff. In my many years of travel (pause for a moment of gratitude-I have been blessed to see so much of the world already) I have certainly experienced each of these things at one time or another. And even a few times all at once (those sure were fun). Admittedly I can't say that I always blame the airlines for their generally chilly demeanor when dealing with customers (and that is indeed a generalization, the story to follow proves exceptions exist); if I worked in travel customer service, it's highly possible I would end up in prison for strangling someone. No amount of yoga and mediation could save me from that fate.
This brief story is a nice (though sad) reminder to be kind and patient towards each other...and a glimmer of hope that there are people who do their jobs with the gift of seeing customers as *people* first and foremost; Southwest Airlines The next time my flight is delayed because of waiting for a "late" passenger, I'm going to remember this story. I'm going to take a deep breath and hope everything is OK in their lives. Cheers to remembering we're all human. To good deeds. To extending kindness and help simply because we can. And, as Louis CK says, cheers to our ability to participate in the miracle of human flight :) In Gratitude, Trish
4 Comments
Brooke
1/13/2011 05:28:19 am
I read this story the other day too - I've always been impressed with Southwest's ability to be considerate of their passengers, and this just reaffirms my respect for the company.
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trish
1/13/2011 06:34:06 am
i always think the same thing, Brooke!!! total good reminder during stressful airline travel. what a hilarious bit...thanks for sharing the link (i just watched it again and giggled at my desk) :)
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Brooke
1/13/2011 07:48:58 am
I know for a fact that your boss totally supports watching Louis C.K. at work, or anywhere else.
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Lauren
1/14/2011 07:31:38 am
Maybe the only reason I'm okay with flying Southwest again.
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